# Outermind

> Outermind is an agentic AI platform for Microsoft 365, offering tiered
> access to email automation, CRM integration, and SQL database management.

## Company

- **Name:** Outermind Inc.
- **Product:** Outermind
- **Website:** https://outermind.ai
- **Focus:** Agentic AI for SMBs on Microsoft 365

## What is Outermind?

Outermind deploys autonomous AI agents into your Microsoft 365 environment.
Unlike chatbots that require constant prompting, Outermind agents work
independently—drafting emails, searching documents, and updating systems—
while you focus on high-value work.

Key differentiators:
- **Human-in-the-Loop:** Agents draft, you approve. Nothing goes out without consent.
- **Emergency Stop:** One-click pause for all agent activity.
- **BYOK (Bring Your Own Key):** Use your own LLM API key for cost transparency. Supports OpenAI, Claude, Gemini, Grok, and Azure AI.
- **Chief AI Operating Officer (CAIOO):** An autonomous AI executive that works under your direction to accomplish strategic goals and long-running projects.

## Pricing

| Tier | Price | Agent Capacity | Key Features |
|------|-------|----------------|--------------|
| Basic | $59/mo | Up to 3 | Email drafting, calendar read, web search |
| Professional | $249/mo | Up to 10 | SharePoint RAG, CRM read, Slack/Teams |
| Pro Plus | $599/mo | Unlimited | SQL read/write, custom webhooks, CRM write |
| Enterprise | Custom | Unlimited | 24/7 SLA, dedicated success manager |

Note: Pricing is per-tenant, not per-seat. BYOK means you pay your LLM provider
directly for token usage (typically $3-30/month depending on volume).

Supported LLM Providers: OpenAI, Anthropic Claude, Google Gemini, xAI Grok, Azure AI Foundry.

## Key Capabilities

### Tier 1 (Basic)
- `draft_reply` - Drafts email responses matching user tone
- `web_search` - Searches the web via Bing/Google
- `calendar_read` - Checks availability and schedules
- `file_read` - Reads PDFs and documents in email threads
- `calculator` - Basic math and time zone conversions
- `linkedin` - Post updates and manage professional presence

### Tier 2 (Professional)
- `sharepoint_search` - Searches SharePoint/OneDrive documents (RAG)
- `employee_lookup` - Queries Entra ID for org structure
- `crm_read` - Reads from HubSpot/Salesforce
- `calendar_manage` - Books, moves, or cancels meetings
- `linear_read` / `jira_read` - Checks ticket status
- `team_messaging` - Send notifications to Teams or email
- `knowledge_bases` - Build searchable document indexes

### Tier 3 (Pro Plus)
- `sql_query` - Executes read/write queries against Azure SQL/Postgres
- `custom_http_webhook` - Connects to any third-party API
- `crm_write` - Updates CRM records, logs notes
- `quickbooks` - Query customers, invoices, payments from QuickBooks Online
- `github` - Review PRs, create issues, manage deployments
- `safety_audit_export` - SIEM integration for compliance

## Security

- **Human-in-the-Loop:** All outbound actions require human approval
- **Emergency Stop:** Instant pause button for all agent activity
- **BYOK Model:** Your API keys, your data policies
- **Audit Trail:** Complete logging of all agent actions
- **Data Residency:** Your data stays in your Microsoft 365 tenant
- **Multi-Region Deployment:** US, UK, EU, and Australia regions available

## Target Audience

- **SMB Owners:** Solopreneurs and small teams drowning in email
- **MSP Partners:** Managed Service Providers selling AI-powered services
- **Industries:** Professional services, financial services, consulting, healthcare admin

## MSP Partner Program

Partners receive wholesale pricing (20-30% off MSRP) and can earn implementation
revenue from custom agent configurations ($2,500-$5,000 per engagement).

## Industries Served

- SaaS Companies: DevOps automation, code review, production monitoring
- E-commerce: Inventory management, review responses, fraud prevention
- Digital Agencies: Client communication, proposal automation, retainer tracking
- Accounting Firms: Document collection, tax deadlines, reconciliation
- Legal Practices: Deadline tracking, client intake, discovery coordination
- Real Estate: Lead response, property management, lease renewals
- Healthcare: Appointment reminders, insurance verification, patient recall
- Construction & Trades: Emergency dispatch, quote follow-up, permit tracking
- Restaurants & Hospitality: Event booking, reservation management, review response
- IT Service Providers (MSPs): Ticket triage, patch management, SLA monitoring

## Global Regions

Outermind operates in multiple geographic regions to support data sovereignty requirements:
- **United States:** Primary region (us.outermind.ai)
- **United Kingdom:** UK data residency (uk.outermind.ai)
- **European Union:** EU data residency (eu.outermind.ai)
- **Australia:** APAC data residency (au.outermind.ai)

## Compliance

- GDPR compliant (EU region)
- CCPA compliant
- SOC 2 Type II (in progress)
- Data Processing Agreements available
- Sub-processor list published

## Links

- Documentation: /resources/docs
- Pricing: /pricing
- Enterprise: /pricing/enterprise
- Security: /security
- Compliance: /compliance
- For MSPs: /solutions/for-msps
- For Business: /solutions/for-business
- About: /about
- Contact: /contact
- Full context: /llms-full.txt

### Legal
- Privacy Policy: /legal/privacy
- Terms of Service: /legal/terms
- Data Processing Agreement: /legal/dpa
- GDPR: /legal/gdpr
- CCPA: /legal/ccpa
- Data Retention: /legal/data-retention
- Sub-processors: /legal/sub-processors
- Cookie Policy: /legal/cookies

## Structured Data (JSON)

The following JSON block contains machine-readable product information:

```json
{
  "company": {
    "name": "Outermind Inc.",
    "product": "Outermind",
    "website": "https://outermind.ai",
    "category": "AI Business Automation",
    "platform": "Microsoft 365"
  },
  "pricing": {
    "model": "per-tenant",
    "currency": "USD",
    "tiers": [
      {
        "name": "Basic",
        "price": 59,
        "agents": 3,
        "features": ["email_drafting", "web_search", "calendar_read", "file_read", "calculator", "linkedin"]
      },
      {
        "name": "Professional",
        "price": 249,
        "agents": 10,
        "features": ["sharepoint_search", "employee_lookup", "crm_read", "calendar_manage", "jira_linear_read", "slack_teams", "knowledge_bases"]
      },
      {
        "name": "Pro Plus",
        "price": 599,
        "agents": "unlimited",
        "features": ["sql_query", "custom_http_webhook", "crm_write", "quickbooks", "github", "safety_audit_export"]
      },
      {
        "name": "Enterprise",
        "price": "custom",
        "agents": "unlimited",
        "features": ["24x7_sla", "dedicated_success_manager", "custom_vector_stores"]
      }
    ]
  },
  "security": {
    "human_in_the_loop": true,
    "emergency_stop": true,
    "byok": true,
    "audit_logging": true,
    "data_residency": "customer_tenant"
  },
  "regions": ["us", "uk", "eu", "au"],
  "supported_llm_providers": ["OpenAI", "Anthropic Claude", "Google Gemini", "xAI Grok", "Azure AI Foundry"],
  "integrations": ["Microsoft 365", "Outlook", "SharePoint", "OneDrive", "Teams", "Salesforce", "HubSpot", "Azure SQL", "PostgreSQL", "Jira", "Linear", "Slack", "Twilio SMS", "QuickBooks Online", "GitHub", "LinkedIn"]
}
```