IT Service Providers
Serve More Clients. Hire Fewer People.
AI agents that triage tickets, track patches, monitor SLAs, and onboard new clients automatically.
Sound Familiar?
L1 tickets consuming tech time
Patching compliance headaches
SLA breaches discovered too late
Client onboarding taking weeks
You didn't start an MSP to reset passwords.
What Your AI Team Can Handle
Deploy agents for any of these use cases. Mix and match based on your needs.
Ticket Triage Commander
The Problem
L1 tickets consume expensive technician time. Password resets and basic questions could be automated.
The Solution
An agent receives all incoming tickets, categorizes by type and severity, handles common L1 issues automatically (password resets, basic troubleshooting), escalates complex issues with full context, and generates ticket triage reports.
Features Used
Patch Commander
The Problem
Keeping all client systems patched is endless. Compliance audits require patch status reports across all clients.
The Solution
An agent monitors patch status across all managed systems, schedules patches during maintenance windows, tracks successful deployments and failures, generates compliance reports, and escalates critical vulnerabilities.
Features Used
Contract Warden
The Problem
SLA breaches happen before anyone notices. Contract terms vary by client making compliance tracking complex.
The Solution
An agent monitors response and resolution times against each client's SLA, sends warnings when breaches are imminent, generates SLA compliance reports, tracks trends over time, and alerts account managers to at-risk accounts.
Features Used
Onboarding Orchestrator
The Problem
Onboarding new MSP clients takes weeks. Documentation is incomplete. Access credentials are scattered.
The Solution
An agent manages the entire onboarding workflow: sends welcome packets, collects network documentation, requests access credentials, schedules discovery meetings, provisions monitoring agents, and ensures all checklist items are completed.
Features Used
Platform Features That Power IT Service Providers
These are the key Outermind capabilities that enable automation for your industry.
Support Ticketing
Professional+Auto-triage tickets, resolve common L1 issues, and escalate complex problems with full context.
Custom API Integrations
Pro Plus+Connect to ConnectWise, Autotask, Datto RMM, and your entire tool stack.
Email Automation
Basic+Send onboarding sequences, maintenance notifications, and SLA reports to clients.
Long-Running Projects
Professional+Manage client onboarding, quarterly business reviews, and compliance audits.
Chief AI Operating Officer
Basic+Coordinate multi-client initiatives like security rollouts or infrastructure upgrades.
Ready to Automate Your IT Service Providers?
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Recommended tier for IT Service Providers: Professional